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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Return
Policy: 30 Day Return Policy |
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| NetLink Enterprises has a 30-day
return policy. If you are unhappy
with your purchase, return it to us
within 30 days in the original
packaging and original condition and
we will give you your choice of a
refund or exchange. No restocking
fee applies. If purchase is returned
without original packaging and not
in original condition, a 25%
restocking fee will apply, no
exceptions. |
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Damaged
Items |
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| All items are inspected prior to
shipment and are shipped insured. We
are not responsible for damage
incurred in shipping. If your
package is damaged in shipment, you
must save all packing materials and
contact the carrier (UPS at
1-800-PICKUPS or the US Postal
Service) immediately. DO NOT RETURN
THE PACKAGE TO US, but do contact us
and let us know that there is a
problem so that we may follow up
with the carrier. |
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Exchanges,
Credits, and Returns |
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| You must Contact us by email
prior to returning any item so that
a Return Authorization Number can be
issued. Please include your order
number, name and items ordered in
the email. Merchandise returned
without a Return Authorization
Number will be returned to sender.
Once you have a Return Authorization
Number, please return item in
original packaging and condition.
Please be sure to write the Return
Authorization Number on the outside
of the box and send the package
postpaid and insured. Include a copy
of your invoice as well as a note
explaining the reason for the
return. We reserve the right to
charge a 25% restocking fee if
purchase is returned without
original packaging and not in
original condition. Please allow up
to 14 days for processing of
returns. |
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Refunds |
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| We'll notify you via e-mail of
your refund once we've received and
processed the returned item. You can
expect a refund in the same form of
payment originally used for purchase
within 14 business days of our
receiving your return. |
